With the goal of a digital-first taxation solution to collect and manage the country’s devolved taxes, Revenue Scotland knew exactly what they needed. Following a full procurement exercise, Alan Martin, Strategy and Change Manager, shared that “NPS came out on top”. The taxation system went live in July 2019 and Revenue Scotland continues to successfully deliver for its citizens.
Partnership is the key to success
Revenue Scotland has credited the success of the project to the partnership undertaken by both sides. With an open and transparent approach, the team were able to assess challenges like a major data migration and ensure they were executed securely.
“At all levels, the NPS team has been accessible, flexible and committed to getting it right.”
~ Alan Martin
The full story of the partnership can be found in the case study, click here to learn more: