Buckinghamshire Council selects Northgate Public Services to transform Revenues and Benefits

8th June 2021: Buckinghamshire Council is moving its Revenues and Benefits administration to a fully cloud based solution delivered by Northgate Public Services (NPS).

The switch to the NPS Revenues & Benefits software will enable Buckinghamshire Council, which was formed after merging five councils in April 2020, to consolidate and streamline its Revenues and Benefits IT systems.

Adopting one Revenues and Benefits solution will help Buckinghamshire to work more efficiently, automating many day-to-day tasks. Residents and businesses will be able to do more for themselves online such as move to electronic billing, apply for discounts and reliefs or set up direct debit payments using NPS’ Citizen Access suite.

The solution brings all the data on residents and businesses from the five councils together in one place, meaning customer queries can be dealt with instantly. The browser-based nature of the NPS solution means staff can access everything they need whether they are working from home or in the office.

Cllr Tim Butcher, Deputy Cabinet Member for Resources at Buckinghamshire Council said: “The former councils used different systems to manage their Revenues and Benefits. Now, as a unitary council, we are working with Northgate to provide a single, improved customer experience.

“Our vision as an innovative council is to create positive changes for local people, communities and businesses and that includes innovating and improving our services by working efficiently and making best use of technology.

“By automating some of the processes, we can free up our staff from routine tasks and use their skills and expertise elsewhere. Giving our officers a complete picture of any individual’s circumstances will transform our service. It will allow us to offer the best possible support for our residents.”

The NPS solution enables emails and scanned documents to be automatically indexed and stored in one place, reducing the need for information to be keyed in manually. This will save valuable time for the council.

Roger Birkinshaw, Executive Director for Government and Housing at Northgate Public Services said: “Creating one Revenues and Benefits solution will lighten the load for council staff and improve all aspects of their service. The move will also drive savings for the council by reducing the maintenance costs that are associated with maintaining multiple systems.

“It’s great to be part of this journey with Buckinghamshire, helping them empower their residents and staff.”

For more information on Northgate Public Service Revenue and Benefits Solution visit www.northgateps.com or Revenue and Benefits

 

Northgate Public Services (NPS) is a wholly owned NEC Corporation subsidiary.

About NEC Corporation  

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. The NEC Group globally provides “Solutions for Society” that promote the security, safety, efficiency and fairness of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, visit NEC at https://www.nec.com.

About Northgate Public Services

Northgate Public Services (NPS) has a proven history of developing game changing software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why 95% of local authorities use us to collect revenues and administer benefits. It’s why 16 different police forces, comprising more than 60% of the UK’s police officers, have chosen NPS’ CONNECT software to improve decision making at the frontline, why over 150 housing providers use NPS systems to manage their two million homes efficiently and why the NHS choose our technology to help them screen eight million babies for hearing loss. Based in the UK but working around the world, NPS’ 2,300 employees help improve the services that matter most. NPS is part of the NEC Corporation (“NEC”, TSE: 6701), a leader in the integration of IT and network technologies that benefit businesses and people worldwide. For more information, visit https://www.northgateps.com

About Buckinghamshire Council

Buckinghamshire Council was formed from the former county council and four district councils on 1 April 2020 to become one of the largest unitary local authorities in the country.

Our vision is to create positive changes for local people, communities and businesses, and to be a place where growth is carefully planned and managed so that all our residents benefit. Take a look at our corporate plan for more information about our ambitions and priorities.

For further information or for an interview request, please email shauna.hichens@buckinghamshire.gov.uk