Falkirk Council transforms digital services with  new housing management solution from Northgate Public Services

2nd March 2021 – Falkirk Council has signed a contract and taken the lead in partnership with Northgate Public Services (NPS) in a drive to transform digital accessibility for customers and enhance the way their properties are managed.

This innovative project will replace the council’s existing housing management solution with NPS Housing and create a one-stop-shop where customers can apply for accommodation, make their rental payments or book repairs online.

Kenny Gillespie, head of housing & communities, at Falkirk Council said: “We want to give our customers more options for communicating with us and accessing the services they need online.

“With NPS Housing, our residents will have more options to engage with the council online. The new technology opens many more opportunities to explore innovations such as automation, robotics, and the Internet of Things so we can work more effectively to meet residents’ needs in the years ahead.”

NPS Housing will enable housing staff to access and update information on residents and properties from any device, whether they are in the office processing housing applications, working from home or out visiting families.

With a single login, tasks such as managing housing stock, processing payments and arranging repairs can be carried out quickly and easily and information is stored securely in one place, eliminating the need for separate housing systems to be supported and maintained.

Roger Birkinshaw, housing director at Northgate Public Services, said: “There has been an exponential shift towards the digital first approach in housing in recent years. With NPS Housing, Falkirk Council has an integrated cloud-based solution that will help to bring their vision for the digital future of housing to life for the benefit of residents and staff.”

For more information on Northgate Public Service Housing Management Solution visit: 




Northgate Public Services (NPS) is a wholly owned NEC Corporation subsidiary.

About NEC Corporation  

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. The NEC Group globally provides “Solutions for Society” that promote the security, safety, efficiency and fairness of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, visit NEC at https://www.nec.com.

About Northgate Public Services

Northgate Public Services (NPS) has a proven history of developing game changing software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why 95% of local authorities use us to collect revenues and administer benefits. It’s why 16 different police forces, comprising more than 60% of the UK’s police officers, have chosen NPS’ CONNECT software to improve decision making at the frontline, why over 150 housing providers use NPS systems to manage their two million homes efficiently and why the NHS choose our technology to help them screen eight million babies for hearing loss. Based in the UK but working around the world, NPS’ 2,300 employees help improve the services that matter most. NPS is part of the NEC Corporation (“NEC”, TSE: 6701), a leader in the integration of IT and network technologies that benefit businesses and people worldwide. For more information, visit https://www.northgateps.com