5th September 2019 –Northgate Public Services (NPS), a subsidiary of NEC Corporation, has signed a contract to modernise housing services for Brighton & Hove City Council.
The council has selected NPS’ housing software to offer more self-service options to residents and enable flexible working for staff, to enhance their support of the community. The solution will enable residents and staff to access the housing related information they need anywhere, at any time, from any mobile device.
Mo Lawless, programme manager at Brighton & Hove City Council, said: “We wanted to make it easier for residents to manage their rental payments, service charges and repairs in a way that best suits them and to enable staff to focus more time on supporting the people who need a more dedicated service.
“We were looking for a partner that would work closely with our customers and staff to design an easy-to-use system to meet their needs. We chose NPS housing as it is the solution that will help us to provide our residents with the best customer support, now and in the future.”
NPS housing will enable residents to log repairs, pay rent and service charges from a phone, tablet or PC. They will receive an automated response to acknowledge receipt of payments and will be able to access the latest information on the status of any enquiries or repairs, at any time of the day or any day of the week.
Authorised staff will have instant access to customers’ records and can add notes or update information whilst they are out in the community, saving time and helping to ensure the latest details are available across the housing service.
Roger Birkinshaw, housing director at Northgate Public Services, said: “Brighton & Hove City Council had specific requirements for the new system and the workshops we conducted with staff and residents were crucial for helping to ensure these were met. We are delighted the council selected NPS housing and look forward to supporting them in delivering the best possible service for residents.”