Download the housing white paper

Housing providers see smart technology playing a critical role in helping them to deliver better care and support for tenants. Our white paper discusses how emerging technologies can empower the housing sector.

The report has been created with contributions from;

  • Shaun Aldis, Chief Executive, Wolverhampton Homes
  • Joe Logan, Chief Executive, Tai Calon Community Housing Limited
  • John Paul, Director of IT, Anchor Hanover Group
  • Neil Pollitt, Assistant Director, business intelligence and insight, First Choice Homes Oldham
  • Professor Paddy Gray OBE, from Ulster University and the Wheatley Group.

Download the housing white paper

Get ahead of the game with NPS Housing

Our housing management solution gives you the power to deliver – anywhere, anytime, on any device.

NPS Housing provides real-time information on customers and assets so that you can get proactive. It connects easily with other systems so you can work smarter today and stay ready for the future.

There’s advanced self-service that frees staff for higher value activity. A powerful CRM that makes every interaction smarter. And integrated asset management so you can make better decisions every time.

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features and benefits

Roger Birkinshaw

Experienced Director managing software businesses within extremely large organisations. With a demonstrated history of working in the information technology, local government and housing sectors.

Trevor Hampton
Director, Housing Solutions

Experienced in business development, strategy, innovation & product development. P&L and sales management expertise.

Lesley Davids
Programme & Projects Manager

Programme manager with extensive experience in the public and private sectors. Responsible for leading multi-skilled teams involved in major product and service implementations.

Ewan Maclarty
Development Director

Experienced Director of Development with a demonstrated history of working in the information technology and services industry.


Integrate your asset management

NPS Housing is the only solution with integrated asset management. Everything you need for surveys, safety, energy management, compliance and cost modelling is available on any device. There’s offline mobile for field-based staff too.

All your activity is guided by real-time information because everything runs on the same database. This means you can automate far more of your work. For example, updating your register after a repair and telling contractors about asbestos risk.

Take self-service to the next level

Housing Online is our advanced self-service solution that looks great on any device. Your customers can log in easily with a portal account or even through Facebook and Twitter.

Tenants can request repairs, complete applications, respond to consultations and more, and you can match the look and feel to your branding. Full integration with NPS Housing also cuts out re-keying, giving staff even more time to help those who need it.

Provide a great customer experience

Our fully integrated CRM helps you provide exceptional customer service from any device. It presents a single view of each customer and builds it up automatically, linking every relevant document or interaction.

It means staff can access real-time information and resolve more queries at first contact. They can also assign tasks, see priority activity, track social contact and create new campaigns with ease.

Case studies

Getting self-service right with NPS Housing Online

Since going live with NPS Housing Online, First Choice Homes Oldham has more than doubled the number of monthly users and cut calls about existing repairs by 40%.

Read case study

Achieve more in the cloud

Moving to our hosted solution means you can launch agile working and self-service without new infrastructure. Anchor Housing took this approach as part of their cloud-first strategy:

“We need a system that gives us detailed information so we can be proactive and offer the best service to our customers. NPS Housing enables us to do that. Moving to the cloud means we can make the most of agile working and self-service capabilities.”
John Paul, IT Director, Anchor

Joining other public service customers in the NPS Cloud is easy. And when you do, you’ll see improved performance and get 24/7 specialist support.

You can find NPS Housing on G-Cloud and the Data & Applications Solutions framework, or find out more about our cloud solutions.

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